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Thank you for shopping with Kodfume! We are committed to ensuring your satisfaction with every purchase. Please review our Return and Refund Policy below to understand the procedures for returns and refunds.

1. Return Eligibility

We gladly accept returns of products purchased from Kodfume’s website within 30 days of the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiation of Returns

To initiate a return, please follow these steps:

  • Contact our Customer Service team at contact@kodfume.com/+1 203 344-5990 within 30 days of receiving your order.
  • Provide your order number, the product(s) you wish to return, and the reason for the return.
  • Our Customer Service team will guide you through the return process and provide you with a return authorization number (RMA).

3. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the products. Kodfume will not be held liable for items lost or damaged during return shipping.

4. Refund Process

Once we receive the returned product and confirm its eligibility, we will process your refund. Refunds will be issued in the same payment method used for the original purchase. Please allow up to 14 business days for the refund to appear in your account, as processing times may vary based on your financial institution.

5. Non-Refundable Items

The following items are non-refundable:

  • Products returned without an authorized RMA.
  • Products that have been used, altered, or damaged after receipt.
  • Products not returned in their original packaging.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving your order. We will work with you to arrange for a replacement or refund.

8. Cancellations

If you wish to cancel your order before it has been shipped, please contact our Customer Service team as soon as possible. Once an order has been shipped, it falls under our standard return policy.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us atcontact@kodfume.com/+1 203 344-5990.

Last updated: September, 2023


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